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Organisation details

National Express

Organisation type: Private

At National Express we are passionate about providing consistently high levels of service to all our customers, whatever their circumstances.  As such, this Code of Practice sets out the standards we will deliver to our disabled customers.

With over 21 million passenger journeys every year, we are committed to continually improving the service we provide and we will always listen to customer feedback to make sure we get things right.

Our new Code of Practice includes a commitment to disability confidence training for our staff. It also takes into account our new accessible coaches and expert advice on the carriage of manual wheelchairs, mobility scooters and powered wheelchairs.

Our aims are to always deliver an outstanding service to every customer and that everyone can make use of our services. We have a virtually fully wheelchair-accessible fleet of coaches some seven years before it becomes law and we hope, this is a strong demonstration of our ongoing commitment to providing safe and accessible travel to all our customers.

Useful information

    Vendor AccreditationLevels

    Check levels

    This provider has chosen the following check level(s):

    Borough of Haringey

    • High. Services which are regulated by the Care Quality Commission (CQC). They may involve personal care and a lot of 1-to-1 time with your customers. Examples – Home care agencies, care homes. You will need to upload: CQC number, Insurance certificate.
    View the council's provider check process
    Last updated on: 19/07/2017 01:33
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